Cookie Policy.

VEELIVE GUIDELINES FOR LAW ENFORCEMENT

Last updated: January 23, 2025

Company Details:
Bitpix LTD
Unit 117, Orion Mall, Palm Street, P.O. Box 828, Victoria, Mahe, Seychelles
Email: contact@veelive.info

Introduction

These guidelines (“Guidelines”) outline the procedures for law enforcement agencies requesting user data from the Veelive platform (“Platform”). Bitpix LTD and its subsidiaries (“Veelive”) are committed to cooperating with law enforcement while prioritizing the privacy and rights of users. These Guidelines apply to requests for user data and explain Veelive’s requirements for compliance.

We only disclose user data when:

1. A valid legal request is submitted.
2. There is an emergency situation requiring immediate action.

For further information, see our FAQ on law enforcement requests at the end of this document.

1. Basic Requirements

• Submit Requests to the Correct Entity: Law enforcement must address requests to the appropriate Veelive entity, which is Bitpix LTD unless otherwise indicated. Incorrectly addressed requests may result in delays.
• Supporting Documents: All requests must include valid documentation (e.g., warrants, court orders) in PDF format.
• Language: All requests and supporting documents must be in English or accompanied by a certified translation.
• Authorized Personnel: Requests must originate from official law enforcement agencies or channels. Unofficial requests will not be processed.

2. Types of User Data Available

Data Type	Examples
Subscriber Information	Username, email address, phone number, account creation date, device info.
Login/Logout Data	IP address history for account access or logout.
Interaction Data	IP addresses for specific interactions, timestamps for video creation.
Content Data	Video content, comments, private messages.

• Requests must specify the type of data required and the legal basis for the request.
• Content data (e.g., videos, private messages) typically requires a court order or similar legal authorization.

3. Submission Requirements

All requests must be:

• Dated, Signed, and on Official Letterhead
• Include:
  • Requesting Authority Information: Name, location, and contact details of the law enforcement agency.
  • Requesting Officer Details: Name, badge/ID number, official email address, and phone number.
  • User Identification: Accurate identifiers (e.g., Veelive username, email, phone number, or video URL). Screenshots can be attached to ensure accuracy.
  • Requested Data Scope: Clearly define the scope of the data and relevant time period. Overbroad or vague requests will be denied.
  • Legal Basis: Include the law/statute authorizing the request, description of the offense under investigation, and how it relates to the Platform.

4. User Notification Policy

Veelive notifies users when their data is requested unless:

1. The request explicitly prohibits user notification under applicable law.
2. Notification would compromise an investigation or endanger a person’s safety.

Law enforcement must clearly indicate if notification is prohibited and provide supporting legal documentation.

5. Data Retention Requests

Veelive honors retention requests for 90 days and may extend this period for an additional 90 days upon formal request.

• Retention requests must:
  • Be on official letterhead.
  • Specify the exact user data to be retained.
  • Comply with all submission requirements.

Beyond the 180-day maximum retention period, data may be deleted unless a formal legal process is initiated.

6. Emergency Requests

In emergencies where there is imminent risk of serious physical harm or death, Veelive will review and respond to emergency disclosure requests.

• Emergency requests must:
  • Be submitted by a sworn law enforcement officer.
  • Originate from an official email domain.
  • Clearly describe the nature of the emergency and the data required to prevent harm.

7. Mutual Legal Assistance Treaty (MLAT) Requests

For cross-border investigations, Veelive may require requests to go through the MLAT process. Law enforcement agencies should contact their country’s central authority to initiate such a request.

8. Costs

Veelive reserves the right to request reimbursement for costs associated with processing law enforcement requests.

9. Updates

Veelive may revise these Guidelines at its discretion and without prior notice.