Cookie PolicY.

Veelive guidelines for law enforcement

Last updated: Decemder 1, 2025

These guidelines (“Guidelines“) provide guidance to law enforcement agencies requesting the data of users of the Veelive platform (the “Platform”) from any of the Veelive companies listed in Section 1 below (collectively, “Veelive”). For more information, please see our FAQ on Law Enforcement Requests below.

Veelive is committed to cooperating with law enforcement authorities while protecting the privacy and other rights of its users. To fulfill this commitment, Veelive has developed internal policies and procedures. In accordance with these policies and procedures, Veelive will only disclose user information when a request is based on a valid legal basis or an emergency.

  1. basic requirements

Requests must first be sent to the company responsible.

Bitpix International

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Requesting the disclosure of user data

Please note: Requests sent to the wrong Veelive company may not be processed until this error has been corrected. This can lead to unnecessary delays.

All necessary attachments (e.g. official arrest warrant, court order or other documents supporting the application) must be attached in PDF format.

Acknowledgment of receipt of correspondence is voluntary. Veelive does not thereby waive any right to object (including to invoke lack of local jurisdiction, invalid legal process or lack of proper service). All requests made to Veelive and any accompanying documents (including writs, authorizations and/or subpoenas or equivalent documents) must be in English or with a translation. Veelive will not respond to requests for disclosure of User Data that are not sent by law enforcement officials or through official channels.

  1. types of user data

Veelive may store the following User Data, which may be the subject of a valid request from a law enforcement agency:

Data types Examples (not exhaustive)
Information about the subscriber Veelive username
Email address (depending on the user’s login method)
Phone number (depending on the user’s login method)
Account creation date
IP address at account creation
Device information
Registration/deregistration data IP address of account logins/logouts
Interaction data
(without information on the content)		 Logs of IP addresses for interactions (only for a specific time period)
Time/date of video creation
Content data Video content
Comments
Content of private messages

All requests must clearly and specifically state the type of data requested and the legal basis for the request. If the request does not comply with the applicable legal requirements for requesting the data (as described in section 3), the data will not be disclosed. This applies in particular to requests concerning content data. These generally require a court/judicial order from a domestic court, an authorization or a comparable order.

  1. requirements for submitting a request

All requests must be dated, made on official law enforcement letter/letterhead, signed and contain the following information:

  • Detailed information on the requesting prosecuting authority (or the requesting court):
    • Requesting authority (or requesting court): The name and location of the law enforcement agency. In the case of a court order, the request must indicate the location and name of the competent court and judge/administrative officer.
    • Requesting official: The requesting official’s name, ID/identification number, e-mail address (which must be from an official e-mail domain), and telephone number (including extension).
  • Detailed information on the relevant user account:
    • Veelive username: When requesting data on a specific user of the platform, a specific Veelive username or recognized account ID associated with the account must be provided. In addition, we ask that you provide a screenshot of the relevant account so that we can identify the correct account more quickly. The following identifiers are Veelive recognized identifiers:
      • Veelive user ID
      • Veelive username (we accept the account URL or a screenshot)
      • Phone number
      • E-mail address
      • Video ID (we accept the video URL or a screenshot)
    • Requested data: The request must specify the exact scope of the data requested. Overly broad and general requests will be rejected.
    • Time period: The request must specify a date (and, if possible, a time) or a time period relevant to the request (for historical data only).
  • Legal basis for the request:
    • Relevant legal process: The request must specify the legal process that authorizes the law enforcement agency to request and collect data for the purpose of preventing, detecting or investigating criminal offenses. This must include the relevant article or section of the relevant law/statute/code.
    • Context and offense(s) investigated: The request must describe the nature of the offense(s) investigated (citing the relevant law/statute/code), the circumstances of the offense, and how the offense is connected to the platform.
    • User notification: The law enforcement agency is asked to indicate whether notification of the request to the user is permitted (see point 4).
  1. user notifications:

It is our policy to notify Veelive users before we disclose their information to law enforcement. Unless the law enforcement agency notifies us that such notification: (a) is prohibited by applicable law, (b) would jeopardize an ongoing investigation, and/or (c) could compromise the safety of any person. It is the responsibility of the requesting law enforcement agency to clearly state in its request whether any of these criteria are met. Veelive will comply with such requirements if appropriate supporting information is provided (e.g., if a request refers to a confidentiality obligation under applicable law).

  1. retention requests

Veelive will honor formal requests to retain User Data for a period of 90 days. Please send all retention requests to legal@veelive.net

Preservation requests must be on official law enforcement letter/letterhead, signed, and clearly identify the specific User Data to be preserved. Veelive will retain this information for an additional 90-day period beginning with the receipt of the formal request for an extension of the retention period. We cannot comply with multiple successive requests to extend the retention period beyond an additional 90-day period. If Veelive does not receive notice of any formal legal process initiated to obtain the retained information prior to the expiration of the extended retention period, the retained information may be deleted upon expiration of the extended retention period.

Overly broad, general or non-specific retention requests will not be processed. The requirements described in sections 1 and 3 of these guidelines apply to the disclosure of retained data.

  1. emergency request

Veelive has processes in place to handle emergency requests. These types of requests are reviewed and evaluated on a case-by-case basis. We may take action if we receive information in response to an emergency request that we believe is sufficient to establish, in good faith, an emergency that could result in imminent harm or danger of serious physical injury or death to any person. In such a case, to the extent permitted by applicable law, we may disclose the user information necessary to prevent such harm from occurring.

All emergency requests must be made by a sworn law enforcement officer and originate from an official law enforcement email domain (if sent via email).  Non-law enforcement personnel who become aware of an emergency situation should contact local law enforcement immediately and directly.

  1. other

Veelive may request that a law enforcement agency submit a request for assistance under the Mutual Legal Assistance Treaty (“MLAT”) or a request for mutual legal assistance to the relevant government authorities. This may occur, for example, if the requesting law enforcement agency is located in a different country than the Veelive company providing the service to the user whose data is being requested (see section 1 above). See also our FAQ on law enforcement.

When submitting a request, law enforcement authorities must ensure that the information provided is complete and accurate to the best of their knowledge and belief. They must also ensure that the requested disclosure of the data (or other measure) is necessary and proportionate for the purposes of preventing, detecting or investigating criminal offenses or preventing an emergency. Once the law enforcement agency has received the data, it is obliged to handle the data in accordance with applicable laws, including the relevant data protection laws.

Veelive reserves the right to claim reimbursement of costs associated with processing requests from law enforcement agencies.

Veelive may update or replace these guidelines at its sole discretion. Veelive is under no obligation to provide advance notice to third parties.

Frequently asked questions (“FAQ”) about Veelive’s dealings with law enforcement agencies

This FAQ must be read in conjunction with Veelive’s Law Enforcement Guidelines.

Question: How does Veelive decide on data disclosure requests from law enforcement authorities?

Veelive is committed to cooperating with law enforcement authorities while respecting the privacy and other rights of our users. To accomplish this, we have developed internal policies and procedures. These govern how we handle and respond to requests from law enforcement agencies. These policies and procedures require that we only disclose user data when a request is based on an authorized legal process or an emergency.

All requests received are reviewed by a dedicated team at Veelive responsible for processing requests from law enforcement agencies before user data is shared. Each case is reviewed individually. This team is trained to evaluate law enforcement requests and also frequently engages in outreach to communicate Veelive’s requirements for sharing user data with law enforcement.

Question: What are Veelive’s requirements regarding the disclosure of user data to law enforcement authorities?

Veelive’s requirements for sharing User Data with law enforcement agencies are clearly described in our Law Enforcement Guidelines (specifically Sections 1 and 3). These requirements reflect our internal policies and procedures for handling requests from law enforcement agencies. They are based on the applicable legal requirements. As the applicable laws differ from country to country, the rules that determine when data may be lawfully disclosed may also differ to a certain extent. This is reflected in our internal policies and procedures.

Question: Does Veelive ever refuse requests from law enforcement agencies to disclose data?

Yes, Veelive will refuse requests from law enforcement agencies to disclose data if it does not meet the requirements clearly outlined in our Law Enforcement Guidelines. The most common examples are:

  • Requests that were not addressed to the responsible Veelive company;
  • Requests that do not specify the legal procedure authorizing the law enforcement authorities to request and collect data;
  • Requests that do not specify the nature of the offense(s) to be investigated, their circumstances and the connection to Veelive; and
  • Excessively broad and general requests for “all user data n” or without specifying time periods.

Question: How else does Veelive ensure that requests from law enforcement authorities are actually justified?

Except for rejecting requests from law enforcement agencies that are not in accordance with relevant legal procedures and requirements, Veelive will comply with applicable law:

  • Attempt to limit the scope of requests for data disclosure in terms of the amount of data requested, the number of users to whom they relate and/or the time period to which they relate;
  • Request further information to support the request (in particular, details of the relevant legal proceedings and/or the nature of the offense(s) under investigation); or
  • Inform the requesting law enforcement authorities that a request under the Mutual Legal Assistance Treaty (“MLAT“) must be made to enable disclosure of the requested data.

Question: Does Veelive ever share user data outside of formal legal requests?

Veelive may disclose User Data without a formal legal request based on an effective legal process in the following cases:

  • Emergency situations: As described in Section 5 of our Law Enforcement Guidelines, if we are satisfied that an emergency exists, we may disclose user information that may prevent potential harm from occurring, to the extent permitted by applicable law. An emergency exists when a person is at risk of imminent harm or is at risk of serious physical injury or death.
  • Reporting Obligations: In certain circumstances, Veelive is subject to legal reporting requirements. This means that we may be required to share certain user information with either law enforcement or designated authorities, such as the U.S. National Center for Missing and Exploited Children (“NCMEC”).

Question: What types of scenarios can justify an emergency?

All emergency disclosure requests are reviewed on a case-by-case basis. All requests are evaluated by our Law Enforcement Disclosure Requests team based on their individual circumstances. However, below are some examples that may constitute an emergency:

  • Cases of endangering the safety or exploitation of children;
  • Missing persons;
  • Scenarios of suicide and self-harm;
  • Immediate threat of violence or
  • Natural or man-made disasters (such as fires, floods, earthquakes, etc.).

Question: Does Veelive accept requests to disclose data from law enforcement agencies from all countries?

Law enforcement agencies from any country may submit a request to Veelive. However, the requirements for sharing data may vary depending on the location of the user, the location of the requesting law enforcement agency and, in certain cases, the type of data requested. In certain circumstances, Veelive will notify the requesting law enforcement agency that a request under the Mutual Legal Assistance Treaty (known as “MLAT”) must be made in order to obtain disclosure of the requested data. Veelive publishes transparency reports with information on the number of requests received from each country.

Question: What is a Mutual Legal Assistance Treaty (“MLAT”)?

An MLAT is an agreement on mutual legal assistance. This is a treaty between two or more countries that defines how each of these countries will assist the other parties to the treaty in legal matters, such as criminal investigations. On the basis of an MLAT, the government of one country can request assistance from the government of another country in obtaining information from companies based in that other country.

Question: In what circumstances may it be necessary for law enforcement authorities to rely on the MLAT procedure?

This may be necessary if the requesting law enforcement agency is located in a different country than the Veelive company providing the service to the user in question (see Section 1 of our Law Enforcement Guidelines). If law enforcement agencies are unsure whether they need to rely on an MLAT, they may contact Veelive. Upon receipt of such a request, Veelive will endeavor to advise the law enforcement agency whether a request must be made under an MLAT. Veelive will further refer the law enforcement agency to the appropriate “central authority” for MLAT purposes in the relevant country.

For example, for our users residing outside the US, UK, EEA and Switzerland, the Veelive service is provided by Veelive’s Singapore office. In this example, we would advise the requesting law enforcement agency (if based outside Singapore) that they must direct the request to the Singapore “central authority” responsible for MLAT. Only through such a request can a request for disclosure of user data by the Veelive company in Singapore be pursued.

Question: Where should data disclosure requests that do not originate from law enforcement authorities be sent?

Requests that do not originate from law enforcement authorities should be addressed as follows:

  • Reporting Content: For details on how to report different types of content that may violate Veelive’s Community Guidelines, see Community Guidelines
  • Reporting Intellectual Property Rights Infringements: Reports of suspected copyright or trademark infringement must be made in accordance with Veelive’s Intellectual Property Rights Policy. They may be made either as a notice of copyright infringement or as a notice of trademark infringement.

Question: How quickly does Veelive process requests?

The Veelive team responsible for processing requests for disclosure from law enforcement agencies endeavors to respond to all requests in a timely manner. However, response times may vary, particularly depending on workload at certain times and the complexity of the request. If a request is time-sensitive, we ask the requesting law enforcement officer to indicate this in the request (and explain why). Longer response times should be expected if the request does not meet the requirements outlined in our Law Enforcement Guidelines and this Law Enforcement FAQ.

Question: What can I do if I receive a Cybertip message that has been sent from Veelive to NCMEC?

If a law enforcement agency receives a Cybertip report made by Veelive to NCMEC and subsequently requests additional user data in connection with an investigation, that request must comply with the requirements set forth in our Law Enforcement Guidelines and this Law Enforcement FAQ. To help us process your request more efficiently, please include in your request the file number that NCMEC has assigned to the Cybertip report.